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The Inn at Longwood Medical Reviews

Read Our Guest Testimonials

At The Inn at Longwood Medical, our most important feedback comes from our valued guests. Read a selection of The Inn at Longwood Medical reviews below, and learn what awaits at our hotel near Fenway Park, Boston University, and other Boston attractions:

Convenient location to a conference on Harvard Medical campus. Large room with microwave and fridge. Special thanks to Neidg at front desk for helping sort out a split bill - very warm, helpful and personable. Thanks also to Noah who retrieved my lost iPad mini and sent it to me promptly. I can't thank you enough!

Academic Programs Director

This makes it the fifth year I have stayed at the Inn at Longwood to attend a 21CAF conference. The staff and management were as helpful as usual. A special thanks goes to Gisele who made arrangements for my extended stay

Location! Service!

Located among a cluster of world-class hospitals and within 3-4 blocks of the Isabella Stuart Gardner museum and 5-6 blocks of the Boston Museum of Fine Arts. Housekeeping staff the best. Within the same building are parking, food court and shops.

The Inn is very comfortable!!

I was staying at the Inn for a few day due to a business trip. I thought the location was very convenient and comfortable. I met a young lady name Neidg at the end of my stay and I thought she was very friendly and helpful. She was able to navigate me to government center to grab a bite. I did not get to see her when I left but I really want to say thank you for your kindness and patience.

Date of stay: November 2018

It was calm, definitely gotta come back

Im from New York and it was my first time in Boston, so i didnt really know my way around... I only popped out for the weekend but the hotel was cozy and the customer service was on point. Shout out to Neidg for holding it down with different spots my friends and I went to over the course of the weekend, she blessed it.

Date of stay: November 2018

Outstanding Oasis at a time of crisis 

Inn at Longwood, on Longwood Ave in Boston is certainly an outstanding oasis in a time of crisis. We traveled to Boston in October to visit our Premie grandson at Brigham and Women's Hospital. We were distraught because our baby was only 1.5Lbs at birth, and we needed to stay somewhere close to the hospital. At our arrival at Inn at Longwood, it was apparent that this was staffed by compassionate people who fully understood our situation. They greeted us with exquisite professionalism and were truly interested in our darling grandson, and made us feel totally welcome. The nicest surprise was the cleanliness of the facility. It is beautifully appointed in the rooms, and we loved our room. The service was outstanding both by the front desk staff and the staff in the lovely restaurant in the hotel. Please....if you need to travel to Boston on a medical emergency, this is the place to stay. Wonderful people, wonderful room, wonderful service. What more would you want. Thank you Inn at Longwood for making what could have been a stressful visit thoroughly enjoyable.

Date of stay: October 2018

Can't beat this location

Can't beat this location and food at the Longwood Grille. Parking available for a fee. Prices keep increasing to poin... MoreCan't beat this location and food at the Longwood Grille. Parking available for a fee. Prices keep increasing to point it is getting outrageous and Almost cost prohibitive anymore, especially when you need a room to take children for treatment at Boston Children's Hospital.

Serena J, Google for Business Review

Room was great.

Room was great. Wifi available. Close to Fenway park and public transportation. Large variety of food choices availab... MoreRoom was great. Wifi available. Close to Fenway park and public transportation. Large variety of food choices available. Parking right next door to the Inn

Molly R, Google for Business Review

Highly recommend

I only stayed for one night in Boston but the location was great. Most of the people staying I could tell were visiti... MoreI only stayed for one night in Boston but the location was great. Most of the people staying I could tell were visiting for work/school at the hospitals. Rooms are decent, food court in same building. Walking distance to Fenway Park and surrounding bars and restaurants (8 min). Parking garage is $25 per day. Highly recommend, especially since other hotels nearby are 2x and 3x the price. 30min to airport with no traffic. 100% would stay again.

Katie R, Google for Business Review

Great place in downtown Boston.

Robert Lj, Google for Business Review

it was beautiful

Stephanie Zilonis, Google for Business Review

A great jewel in the city of Boston!

We stayed at the Inn to see the Pearl Jam show at Fenway. It has to be to date, my easiest hotel stay. The hotel is centrally located to Fenway, the museums, hospitals and schools...within walking distance. Parking was easy, it is located next to the hotel. Angel at the front desk check us in; he was welcoming and genuinely friendly. The concierge (who's name we've forgotten - so sorry) was as equally nice and helpful as Angel. The room was immaculate, understated decor and very comfortable. The a/c unit was easy to use, quiet and cooled the room nicely. Breakfast was delicious and the staff was friendly and efficient without being intrusive.
Check-out with Angel was as easy as the check-in. Thank you. We plan on staying there again, the next time we come to Boston.

TripAdvisor, Stayed September 2018

Procedure 9-10-18

Originally when I found out I had to have a procedure on Sept 10,2018 I went over to get a room They only had Sept 9th open so I reserved that date Then that night I emailed them asking if they had cancellation could they notify me so I could stay overnight day of procedure also Next day I received an email from Noah advising me that he found a room so we could stay 2 nights Huge relieve for me We live Lakeville and takes over an hour to get in to Beth Israel without traffic congestion Our stay was wonderful. Room was clean and very quiet Food court was right next door which makes it very convenient Beth Israel within walking distance Would not hesitate to stay here again if have to have another procedure.

TripAdvisor, Stayed September 2018

Great Find!

My husband was a patient at the Brigham and Women's Hospital. The Inn was an easy and safe walk to and from the hospital. The accommodations were simple, but up to date, very clean and comfortable. The staff is cheerful and helpful. Parking was easy and easily accessed. I would stay here again! Hopefully, not for a hospital stay, but for some sightseeing. Two thumbs up!

TripAdvisor, Stayed August 2018

Tourist trip.

Staff was friendly and helpful. Room was just what we needed. Very satisfied with location, price, overall cleanliness of room. We were particularly pleased with front desk staff that very much exceeded our expectations at check in.

Superb Hospitality, Comfort and Cleanliness!!

During my recent six day - 5 night stay at the Inn of Longwood Medical, I was treated like family & more than just a guest at the Inn! My wife Ana had undergone major surgery and spent 5 days in ICU. During this time I needed to be Close-bye to be in touch with her & , her Drs, and Nurses during her initial recovery time in the Hospital. (She:- Ana is recovering and on the mend at home now) The Wonderful Staff at the Longwood Inn gave me Excellent Service, Outstanding Accomodations, Delicious Food and Beverages during my stay! Over the years, I have stayed in many Hotels and Inns, and I place The Longwood Inn at the TOP of my list in ALL the Hospitality categories!! Special Mentions to the Following Staff-members for going above and beyond for me during my stay! Thank you - (Muchisimas Gracias) to Angel, Neida, Jose, Noah, Brittany, Supervisor Giselle, and Managers Brian H. And Robert R. Plus , Thank you to the amazing & hard working Room service staff and the room Cleaning staff I stayed in rooms 648, 725, and 824, and the rooms were all spotless and well appointed at all times! Kudos and thank you also to the Staff at the Longwood Grille for providing me with Wonderful food and beverages! Thank you to William, Justin, and the other Great wait staff and bar staff for providing me with excellent service! My wife and I will Definitely visit the Longwood Inn and the Fine Staff in the near future for a restful vacation!! Sincerely, and with Gratitude John Martin!!

Room Tip: All the rooms I stayed in had good views.

Stayed: August 2018, traveled solo

A lucky find!!

I attended a conference in Boston July 4th week. Needless to say, hotels were very expensive. I found this on hotwire and took a chance. Can't tell you how surprised and pleased I am.
The room was spacious, beds very comfortable, and had a microwave and refrigerator.
Except for the occasional ambulance passing the room was quiet. I had no issues with hearing anyone in a room near me
There is no free breakfast but the parking is reduced during the stay.
I'd stay again in a heartbeat

Stayed: July 2018, traveled on business

Great stay! Excellent customer service with Jennifer

My friends and I stayed at the hotel this month to see a Red Sox game. The staff at the hotel was incredible. But most especially Jennifer, she was so helpful and gave us great recommendations of places to visit like the freedom trail, downtown crossing, and back bay. Not only that she told us about some of the best places to eat in the city. She recommended a place called Legal Seafoods which was amazing. Thanks to Jennifer and the Inn for an excellent stay. And thanks for the outstanding customer service! For sure coming back.

Stayed: June 2018, traveled with family

Fenway Area Rocks!!!

I had a great time staying in Boston for the red socks game and also to site see around Boston the walk to fenway was so short we didn't even have to drive everything was right there the train to go into the city and all the stores. Quincy market was nice to walk around and also downtown boston was beautiful we enjoyed taking the train. Jen Baker was so helpful with directions she helped us the whole way we were very happy about that we even took the train back to the airport which was great overall it was a wonderful stay.

Stayed: June 2018, traveled with friends

Excellent Place to Stay

The hotel is located less than one mile from Fenway Park. And there are 4 or 5 colleges and 4 or 5 hospitals too, right within a few blocks. There are two different green line T stops with a few blocks from the hotel. The bed was AMAZING, so comfortable and the sheets were great too. I booked a standard room which the web-site showed as a small room but it appeared to be the size of any standard hotel room. The bath was a bit small but I am not a big person. And there was a mini fridge and microwave in the room. Their site shows all types of rooms and sizes. For the rate I paid breakfast was not included but there is a food court attached to the hotel. And there were a couple of places across the street which one could get meals for anytime of day. Of course there is a charge for parking but all of the hotels in Boston charge. It was great just leaving the car and walking and taking the T. I got a good rate through one of the one-line companies and I did have to pre-pay but I knew I would not be canceling this trip due to a family get together.There is no gym but the front desk will give you a free pass to a gym that is about 5 minutes away. But heading in the direction of the Riverside T was a great neighborhood to walk through.

Reviewed June 11, 2018

Very accommodating in a hard situation

My father and mother flew to Boston for a quick meeting with Dana Farber Cancer Institute, and it has turned into a three week (and counting) hospital visit/chemo treatment, that left us scrambling to find a place to stay. The staff here (especially Noah and Giselle) has been incredibly kind to us, and really done everything they can to help us during this hard time for our family. The service is great. The location can't be beat. And there are plenty of great amenities.

TripAdvisor, Stayed August 2017, traveled with family

Comfy place to stay

I stayed 2 nights at the hotel and it was very good experience. The front desk was so helpful and nice. There is a parking structure adjacent to the hotel, for the hotel guest it cost $25 per day with in and out privilege. The room is spacious, clean and nice. Microwave is a big plus. There is food court just next building.

TripAdvisor, Stayed July 2017, traveled with family

Thanks Robin and staff at longwood

Thank you Robin!! Your smiling face and sweet encouragement every breakfast and lunch was such a blessing during my husbands surgery and treatments at Dana Farber. We were so blessed by all the staff, Jennifer, Angel and Fernanda were so kind at the front desk, Jose the concierge, Martha in housekeeping. You guys truly made a difficult time much easier.

TripAdvisor, Stayed July 2017, traveled with family

Excellent for any Medical Stays - Also a great location, great price

We have stayed at the Inn at Longwood Medical twice now as our son was in Boston Children's Hospital. You cannot beat not only the location to the medical centers but the customer service, clean rooms, convenient and a great general location to other things you may want to see in Boston. Parking was easy and inexpensive and they are a really great hotel.

TripAdvisor, Stayed June 2017, traveled with family

Fenway Park near. Nice place!

This is a very nice and clean place to stay. The room was large and comfortable with fridge, sink and microwave included. Able to walk to the ballgame and felt safe. Sit down restaurant and bar right there as well as a food court and other places to eat or drink not far. Parking tight but attached and reasonable for 24 hr parking in Boston. Staff good and no issues. Would stay again.

TripAdvisor, Stayed June 2017, traveled as a couple

Good stay for college commencement visit

The queen size beds were soft but supportive, perfect for a good night's sleep.The hotel's location was good, everything we needed to go to for Boston University commencement activities was accessed by nearby bus stops, which connected us easily to the T.  There were two bus lines, 60 and 65 that took us to the Kenmore Green Line station.
The food at the Longwood Grille was surprisingly good.  We had the omelet and frittata for breakfast, the short ribs and steak tips for dinner.  Everything tasted cooked from scratch, they were not heat in the microwave already prepared frozen entrees. 
There is a variety of food choices at the Longwood Galleria food court.  The line at Dunkin was too long so got coffee at Red Barn Coffee Roasters, glad I did!  Really liked the sumac chicken and sides at Sepal, but sadly they closed the Longwood Galleria location.
The parking was $25 a day for hotel guests, which was reasonable for Boston, and there was a parking lot attendant 24/7 to guide you into the stall, or even park your car for you.
Housekeeping was good, response to my requests for extra towels and coffee (Keurig pods) was swift., Stayed May 2017

Great choice near hospitals

Stayed here the night before my daughter's surgery at Children's Hospital. Great location for this purpose. Many other guests we saw were clearly also there to be close to medical appointments. Staff couldn't have been more accommodating and sensitive to our needs. Parking was free because of a special running the month, so that was a nice bonus saving us the usual $25 daily fee. Room was quiet and very comfortable for 2 adults and one child. Free continental breakfast in the hotel or discounted full breakfast restaurant was also a nice touch. Not a luxurious hotel but comfortable, nice reception staff, and perfectly located if you need to be in the Longwood Medical area.

TripAdvisor, Stayed March 2017, traveled on business

A Courteous Reservation Staff

My three students and I came to Boston to attend the New England Science Symposium and we arrived before 12:00 PM. We knew that our room would probably would not be ready at that early hour. However to our surprise one of the student's room was ready and the 3 female students could go to it and refresh and go off and visit the campus of Harvard. My own room was not ready but I was able to sit in the small but comfortable lobby. At around 1:30 PM when I check my room and the other room to be share by 2 students were both ready. All 3 room were clean and spacious.

Room Tip: It is located a short walking distance from Harvard Medical School and other facilities affiliated

TripAdvisor, Stayed March 2017, traveled on business

Excellent value for anyone visiting the nearby hospitals or colleges

We booked a room at the Inn at Longwood Medical very recently, at a rate well below what virtually all nearby hotels large and small were quoting, and we were ready for anything as we arrived. The lobby was small, but clean and functional, and as we walked down the hall to our room, we began to think we had made a pretty shrewd decision. As the door to our smallish, but perfectly nice room opened, we were very pleased with our decision to save hundreds of dollars on one particular night. There is a restaurant and a food court on the premises, and ample indoor parking (we parked inside less than 50 feet from the hotel entrance), the staff was friendly and helpful, and there is just no reason not to stay here if visiting any of the nearby hospitals or colleges on the Fenway. NOTE: The hotel does sell out.

Room Tip: Ask for a parent-of-a-nearby-college discount ... might also be available for hospital patrons.


Wonderful Customer Service Experience!

I visited the Inn at Longwood a short time ago and had such an incredible customer experience I just have to commend them. I was waiting in the lobby while my father was to be transported by ambulance to a nearby hospital and my cell phone was quickly running out of battery. I forgot my charger and was getting very nervous that my phone would die and I'd be unreachable at such a critical time. I went to the front desk and encountered Jen Baker. She gave me a reassuring smile and told me she will take care of it. She was so pleasant and helpful that she helped keep me calm through a very stressful time. As I sat in the lobby charging my phone I couldn't help but listen to the exchange as people checked into the hotel. Jen was so pleasant and helpful and went well out of her way to make people feel welcome and answer their questions. When I returned the charger Jen noticed the picture of my one year old twins on my phone and she asked about them. She told me how beautiful they were and we had a very pleasant conversation about the children which made me smile. She excused herself for a minute and returned with two small teddy bears, one for each of them. I can't tell you how much she lifted my spirits that day and how much I needed it! She should be commended for her incredible customer service, compassion and people skills and she should be rewarded with a hefty raise as well. If only they could clone her :) Keep up the great work!

TripAdvisor, Stayed February 2017, traveled with family

Simply Amazing

This hotel and its staff go above and beyond to ensure that every guest leaves completely satisfied. Noah is extremely helpful and involved to assist in anything guests may need. An amazing place to stay! We have been using this hotel monthly for years and have always been completely satisfied!

TripAdvisor, Stayed February 2017, traveled on business

It was all about the location.

The hotel was so convenient to Children's hospital and Brigham & Womens Hospital. The room was comfortable. It is a little noisy with ambulances going up and down the nearby streets but we were willing to trade the noise off for the wonderful location. The front desk staff, especially Amit was gracious and helpful. Would not hesitate to book this hotel again.

TripAdvisor, Stayed February 2017, traveled with family

The Inn at Longwood Medical also caters to groups of all sizes, and some of our most valuable feedback comes from guests who have attended Longwood events and made use of our group accommodations and our Boston event space. Read a selection of group reviews and learn more about the thoughtful service provided at our hotel near Fenway Park, Boston University, and other Boston attractions.

Excellent group stay service at the Inn at Longwood Medical

I worked with Gayle Sinclair to organize a group business stay at the Inn at Longwood Medical in February of 2017. From start to finish Gayle was an incredible help, explaining the group stay booking process and ultimately working with me to set up direct billing with my institution. Gayle also provided incredible flexibility when one of our guests was unable to make it at the last minute due to something that was out of our control.

I highly recommend the Inn at Longwood Medical for anyone who needs lodging in this area of Boston. Great rates, great stays and great service.

TripAdvisor, Stayed February 2017, traveled on business

Group Travel to Boston Made Easy

We found the Inn about ten years ago and have been staying at the Inn ever since. We travel as a group to Boston every summer (40-50 people) for a Red Sox weekend. The location of the Inn is ideal for a Red Sox game but we would not have continued to stay there if it wasn’t for the great service that the hotel provides.

Everyone that we deal with at the hotel is very professional and takes care of our group. I especially want to thank Angel and Giselle at the front desk. They have been doing an outstanding job the last few years handling 50 people checking in at the same time. I would also like to thank Gayle in sales. She was our contact person this year and was a great help taking care of our group reservations.

TripAdvisor, Stayed July 2016, traveled with friends

Will Be Back Again

During the planning phase Charlotte went above and beyond to accommodate all of my requests prior to arriving onsite. This was not an easy task as we had a lot of internal challenges and changes; however, Charlotte was attentive and made me feel comfortable about the hotels capabilities to ensure our events were a success. She was extremely professional, detailed and had impeccable follow up skills. She definitely ranks in my top 3 of best event contacts in the industry.

Onsite she ensured all of our needs were met and remained in constant communication with our group at all times while being herself which was professional, personable, reachable, thorough and detailed oriented. She definitely represented the hotel well. Charlotte and the banquet staff was so impressive that my colleagues who were onsite for the event was pleased at how quickly they made things happen and how attentive they were to our group from the initial introduction to the very end. I felt as though Charlotte and the staff were part of my team while ensuring we were satisfied with the level of service received. Everyone’s attention to our group really made us feel welcome and has me excited about coming back to your hotel for future events. Actually, while onsite, I signed another contract with Charlotte for 9/30 – 10/1. That is testament to how great of a job Charlotte and the staff here have been this past week

That is testament to how great of a job Charlotte and the staff here have been this past week.

Review, Stayed September 2014, traveled on business

Carefree Wedding Reception

We had our wedding reception here. Everything exceeded my expectations. The food, decor, and entertainment were above and beyond. All I had to do was make the decisions, and everything else was done for me. I didn't have to lift a finger. The staff is amazing at The Inn at Longwood Medical. They have events here down to a science. My wedding reception here was honestly one of the best nights of my life. Our guests had only positive things to say as well, and had just as much fun as we did!

TripAdvisor, Stayed February 2014, traveled for wedding

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