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The Inn at Longwood Medical Reviews

Read Our Guest Testimonials

At The Inn at Longwood Medical, our most important feedback comes from our valued guests. Read a selection of The Inn at Longwood Medical reviews below, and learn what awaits at our hotel near Fenway Park, Boston University, and other Boston attractions:


Westfield, Massachusetts1 contribution

Review from Dec 7, 2021

best staff

from check in to check out the staff was above and beyond Helpful friendly ,
David the concierge was amazing h e even went to get a wheelchair for my mom, had it sanitize , and cleaned and brought it up to the room for us..
Maria in house keeping was a joy very friendly sweet and she also went above and beyond..
Jason our waiter in the Longwood bar and grill was very commandeering and filled all request 

kuddos to the staff keep up amazing job , if we need to stay in Boston med area Longwood we will be back

Kyle B wrote a review Aug 21, 2021

"We stayed at the Inn at Longwood for nearly a month navigating a family medical emergency. The staff - Angel, Gisele, Robert, David - and many others took such good care of us, they showed so much compassion for what we were going through, and were willing to accommodate us at every turn. When we needed to extend our stay, they did it. When we need to use the lobby for telephonic doctors meetings, they let us. When we needed something printed, an item mailed, to use their laundry service the helped us in any way they could.

The housekeeping staff was also great. They left us alone when we needed to be left alone. They Cleaned our rooms when we needed them too. And looked the other way when we decorated our rooms to give us a sense of home and control in a time when we had neither.

The situation we had going on outside of the Inn at Longwood was scary, upsetting, and uncomfortable. The Inn at Longwood and their amazing team made us feel comfortable and helped us to make the best of the situation we were in."

Excellent Friendly Service, Medical Stay, Convenient Location, Would Highly Recommend​​​​​

Ed M, January 2021

"Hotel was minutes from Brigham and Women's Hospital. We were there for our daughters surgery. The rooms were very clean and comfortable. The staff went above and beyond to make our stay less stressful. The person at the front desk, Angel, extended our check out time while our daughters surgery was being completed so we were not charged for an extra day or additional parking. Would highly recommend this hotel for anyone who needs to stay in this area of Boston."

Perfect for Medical Stay, So Convenient

Safe in uncertain times

Review of The Inn at Longwood Medical

I am a new cancer patient receiving treatment at Dana Farber Cancer Center in Boston. I live in a nearby state. Sick with cancer, immune system not the top of its game, state restrictions, self isolating, CoVid-19 swirling uncontrolled. The Inn at Longwood raised the bar above my expectations, I felt safe and cared for. I cannot thank them enough.

Underselling their progress

Please do not use the dated pics on their website as your gauge to decide if you will stay here. The renovations they have made are wonderful. The Inn is comfortable and cozy and in an ideal location. Walking distance to Target, Fenway Park and other delicious eateries. The staff are extremely friendly and helpful. A great stay! April 2019

Amazing service from employees on duty

I had a great experience with all employees on duty they seemed to have everything in order. I ordered a very tasty burger well-done (how I like it). I had no complaints what’s so ever, I will be coming back soon with my buddies to grab another. I must say thank you (Michael), for a great experience! March 2019

Note that the hotel is undergoing renovation! (winter 2018--2019) Ideal location for Longwood medical area visits. We live in a distant suburb of Boston, so stayed here for cataract surgery. A very short walk to some good casual food options, plus the ordinary food court is attached. Medical patient discount.

Good Service Despite Renovation

As is often the case, I'm sure; we chose this property for its proximity to B&W. We arrived the evening prior to a scheduled surgery and were glad to have a sizable room/suite to prepare for the following day. We enjoyed a good pre-op dinner at the Grille and slept comfortably. The property was very much under construction during our/my stay. And despite obvious contractor issues, the hotel staff maintained a high level of care and accommodation. In particular, Noah, a front desk associate was most empathetic when I needed to extend my stay. He was able to extend my stay without requiring a room change. This kindness gave me peace of mind and allowed me to focus on the patient next door and not worry about where I would stay that next night. Phew. Kudos to Noah and the morning wait staff at the Longwood Grille. They made a tough time a bit gentler. Once the renovations are done, I look forward to seeing what you've done to the place! Thanks. March 2019

Repeat Visitor

We visit the Inn at Longwood Medical every 6 months as a BIDMC patient. My husband sees his doctor and needs other tests and lab work and it makes it so easy for us to stay overnight given the fact that we live out of state. The Inn is gracious enough to give a discount to BIDMC patients, which, is much appreciated. Parking discounts for BIDMC patients would be nice and something to consider. Parking at the hospital lot is cheaper. Angel and all the other staff are professional, friendly and try with every effort to please their visitors. We have one suggestion, update your room service menu! It is time for new and different choices. Other than that, Great job! Looking forward to next visit and all the new renovations to the hotel! February 2019


In a moment of family crisis, my granddaughter had to rushed to Boston Children's Hospital. We needed a room close by and all the rooms were booked at that time. It seemed hopeless for a convenient location, but Brian kept me in the loop on availability every ten to twenty minutes. Brian suddenly had a room and told me to rush over there to confirm. When I got there, he didn't ask for a credit card, debit card, or cash; he immediately ask me "how's your little granddaughter doing?" I was so grateful to be in a hotel with staff that knows the importance of family. I will scream to the top of my lungs about how special the entire staff treated my family during a very scary time. In closing, my granddaughter is doing excellent and we continually thank God for healing her, thanking the staff at the hospital, but especially you guys at "THE INN AT LONGWOOD MEDICAL. February 2019

Convenient location to a conference on Harvard Medical campus. Large room with microwave and fridge. Special thanks to Neidg at front desk for helping sort out a split bill - very warm, helpful and personable. Thanks also to Noah who retrieved my lost iPad mini and sent it to me promptly. I can't thank you enough!

Academic Programs Director

This makes it the fifth year I have stayed at the Inn at Longwood to attend a 21CAF conference. The staff and management were as helpful as usual. A special thanks goes to Gisele who made arrangements for my extended stay

Location! Service!

Located among a cluster of world-class hospitals and within 3-4 blocks of the Isabella Stuart Gardner museum and 5-6 blocks of the Boston Museum of Fine Arts. Housekeeping staff the best. Within the same building are parking, food court and shops.

The Inn is very comfortable!!

I was staying at the Inn for a few day due to a business trip. I thought the location was very convenient and comfortable. I met a young lady name Neidg at the end of my stay and I thought she was very friendly and helpful. She was able to navigate me to government center to grab a bite. I did not get to see her when I left but I really want to say thank you for your kindness and patience.

Date of stay: November 2018

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